Well, frankly it sucks. Just as my flight to Denver was ready to taxi from the gate yesterday, a line of thunderstorms shut down Dulles Airport. Living near the airport, I can tell you it is like “Thunderstorm Alley.” Did anyone observe the weather there before the place was built? And I’m not the only one who knows how bad Dulles is this time of year.
Of course, the actual process of air travel is just soooo enjoyable. PatriotPartner has it right — it is like riding a high-priced bus with terrible customer service.
The focus of a lot of my frustration is United Airlines. During one week a couple months ago, I calculated that United had taken over 30 hours of my life away from me. I asked their Customer Service (and I use that term loosely) Representative how United would pay me for that lost time. She was flummoxed by my question.
Yesterday’s flight… once it took off… was par for the course with United. It was after 7pm when our plane finally left, and yet there was no real food…. even to purchase. But back in seat 42G, my only option was a “Fun Pack” for $5.00 which consisted of strawberry applesauce and a fruit rollup. Not a real meal, eh?
When I got to Denver, the “Customer Service” Center was closing despite a full flight of DC passengers who missed their flights. You know, *I* had to wait 1.5 hours on the ground…. couldn’t they wait 10 min. to go home? I guess United doesn’t believe in going the extra mile for their customers. Oh, and no offer of food once I arrived in Denver, and just a “discount” on an area hotel (think “Motel 6”)
Maybe I’ll start a new blog…. UnitedSux.com
Headed to Boise Idaho later this morning… I hope.
-Bruce (GayPatriot) – firstname.lastname@example.org