I don’t know how US Airways is escaping the wrath of the news media and late-night comedians. Nearly a month after the computer systems from US Airways and the old America West were merged… there are still major problems. I can tell you from first hand experience this morning that the kiosks at Charlotte-Douglas (one of US Airways’ hubs) are still not functioning properly. Also, there have been problems every time I have checked in at any US Airways counter since March 4th.
The desk attendants just throw up their hands and sigh… meantime the waiting lines are longer than they ever were before the computer merge on Sunday, March 4th. The real problem, as always with the airlines, isn’t so much the computer issue as the “people issue.” US Airways refuses to get more people behind the counters to help out if they know the computers are still working.
And more distressing is the attitude of the union workers who, in my opinion, are enjoying this season of “screw the passengers”. I honestly believe, based on overhearing a number of flight attendants, gate agents and counter agents during the past three weeks, that the workers are in a “slow down” period and taking advantage of the computer problem to make things worse for US Airways.
What the union workers forget is that they are making life worse for their fellow Americans who, unfortunately, rely on our air traffic system for commerce and family connections.
I only wish the news media were hounding both US Airways management and the workers’ unions as much as JetBlue was hounded during the recent snowstorm issues.