As air travelers’ summer of hell draws to a close, stories of canceled flights, lost luggage and late arrivals abound. But while it might seem that the whole system is a mess, which carriers are actually the biggest culprits?
Other than Jet Blue’s much publicized ice storm fiasco in February, customers seem to be engaged in a general rage against the industry machine. And it’s true that some common annoyances, like long security lines, come courtesy of the government and tend to affect airlines across the board.
The Top Ten Worst, according to Forbes are:
1 – Atlantic Southeast (Delta carrier)
2 – Comair (Delta carrier)
3 – American Eagle (American carrier)
4 – ExpressJet
5 – US Airways (*shocking!!!!*) – On-time performance: 68.3% (third worst), Baggage mishandling: 8.6 per 1,000 passengers (seventh)
6 – American Airlines
7 – Mesa Airlines (United carrier)
8 – Delta Airlines
9 – United Airlines
10 – Alaska Airlines
But we need more than the just the provisions being pushed in the “Air Passenger Bill of Rights.”
Some of us actually want/need to get from one place to another in the same day. And we want to be treated like customers (or at least human beings). For example, if I owned a restaurant that satisfied my customers only 50-60% of the time, and had only nasty waiters and waitresses, that restaurant would be out of business tomorrow.
In addition to the Bill of Rights’ ideas to force the airlines to stop holding us hostage on the tarmac, we actually need the airlines to simply do their jobs: Get us there on time and treat us with respect.