Comments on: I Officially Hate PayPal

By: Maria

Maria — Wed, 14 Jan 2009 18:05:37 +0000

They have the worst possible customer service I have come across in a Western Country. It is so poor I cannot help and think that it is the candid camera. They ask me for information and then I send it, they loose it, I have contact with one collegue who tells me to solve it in one way, then a second collegue who tells me to solve it in a different way, and then a third who sais that the first person gave me the right info, a fourth person who sais something different, then I write to them, give them everything which every single person has asked for and then they claim that they didÂ´t get one of the things which I had attached and when I write back to the same e-mailadress I have used the whole time I get the information that I should ask thought the website and that they have frozen my account (where I have a lot of money) until I can prove that I am the person that I have tried to prove that I am since day one. Phew, their mission is to try and break their clients down. I have decided I will give up on them, in the future I will use Moneybooker.com or simply my credit card and if that is not enough I will not to business with a person who only works with PayPal.

By: ThatGayConservative

ThatGayConservative — Thu, 19 Jun 2008 07:54:27 +0000

#4
Oh Hotwire and Priceline folks were my favorite when I was working at Continental. When passengers wanted to change or cancel their tickets, both would tell their customers to call the airline. The reality was that these were bulk tickets sold to Hotwire and Priceline and there wasn’t a thing we could do with them.

By: Leah

Leah — Thu, 19 Jun 2008 02:39:14 +0000

Most companies with a website make it very difficult to find their phone number. It’s not just paypal.

By: Robert

Robert — Thu, 19 Jun 2008 01:39:21 +0000

After a long spell of constant emails from phishing sites claiming to be PayPal, I cancelled my PayPal account just so I wouldn’t have to look at the spams just in case a real one slipped through.

If I make a purchase online from an unfamiliar source, I use BofA’s “one-use VISA number” where I get to set the limit.

I’ve recently gotten some phishing emails (claiming to be Dell).

I fished around on Dell’s site looking for contact info (I would think that these companies would want to shut down sites using their names) – but no contact info could be found.

The delay in funds sounds fishy to me.

By: heliotrope

heliotrope — Wed, 18 Jun 2008 22:57:22 +0000

I use PayPal constantly. When I have had a problem, I have gone either to the “help center” or the “security center” to make e-mail contact. You can get them on-line and ask for a phone call, which they quickly make.

I make a lot of Hotwire reservations and pay by PayPal and I have never had a hitch with PayPal and my gripes with Hotwire have always been quickly resolved.

I use PayPal more often than I use a credit card. I fully understand the frustration of hidden or absent phone numbers in a “www” world, but I find that calling a phone number means menu, menu, menu, hold, hold, hold, hold, click.

By: ThatGayConservative

ThatGayConservative — Wed, 18 Jun 2008 22:36:23 +0000

I use PayPal once every other blue moon for something neato on eBay. You must be talking about the tip jar. I could have sworn I read something on their site once about phishing expeditions or maybe it was elsewhere.

I’ve never paid attention to e-mails from either PayPal or eBay anyways. eBay supposedly sends me a few e-mails a month telling me that I have yet to pay for something. Given that I haven’t bought anything in 6 months and paid for it immediately, I don’t bite.

By: Joel

Joel — Wed, 18 Jun 2008 21:58:00 +0000

Um, Hunter, PayPal is owned by eBay….

Personally, I think Google Checkout is much better anyway.

By: Hunter

Hunter — Wed, 18 Jun 2008 21:17:44 +0000

Ebay is the same…no phone number and when I finally hunted one down, it was for the main HQ and they didn’t handle customer service issues. Ain’t technology great?