I had to run a few errands this afternoon, the first at the Staples on Wilshire. After picking out my purchases, I went over to wait in the checkout line. Traditionally, at this staples, people gather near a certain display cabinet and wait their turn for the next available cashier.
Well, one guy, maybe in his mid-20s, seeing no line behind the one open checkout lane, rushed to stand behind the woman having her purchases rung up by a hapless clerk. I moved my lips to protest, but was just not in the mood to fight him. Well, this cashier seemed to be quite new on the job and was taking her time ringing up that shopper. I was getting frustrated, this being the third time in as many days where, at fast food restaurants or other stores, I dealt with such service.
I felt like letting my would-be purchases drop onto the floor and storming out when, all of a sudden, this one Staples employee with a smile on her face, while walking over to the adjacent checkstand, said to me (then the only person in line), “I’m opening up over here” or some such. As I was placing my purchases in front of her, she said, “Sorry to keep you waiting, sir.” She sounded like she meant it.
Not only was she polite, but she was she was also efficient. She had rung up my purchases in no time. Soon, with a cheerful smile, she was wishing me a pleasant afternoon and I was rushing out the door, off to my next errand. Only then did I regret not getting her name so I could e-mail the store to express my appreciation.
Oh, and, one more thing, the last thing I saw in the store was the guy who had cut in front of me still waiting while the hapless clerk (at his register) struggled to ring up his purchases. And a woman was having her purchases rung up by the kind and efficient clerk.
Some little things do make a big difference. And some moments like this are to savor.