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United Airlines… Seriously, What the Hell?

Posted by V the K at 10:22 am - June 16, 2017.
Filed under: Airlines Suck

We could do nothing but posts about the crazy, violent deranged left and have enough material to fill this blog every day. But there are other stories in the news.

Pop Quiz:
Supposed you’re an airline. A passenger on a Transatlantic flight about to take-off notices that fuel is gushing out the wing faster than anti-Trump leaks out of the Deep State; possibly imperiling the lives of everyone on board. The passenger alerts the crew, who refuse to believe them at first, but when they finally do, the flight is aborted.

As an airline, do you:
A. Thank them for their vigilance and make sure they are promptly rebooked and accommodated; or

B. Tell them to STFD and STFU, then buy them a drink and ask them not to mention the incident on social media, make it difficult for them to secure passage on another flight, and finally force them to sleep on the floor of baggage claim because you’re too cheap to compensate them with a hotel after canceling their fuel-spewing death flight.

If you are United Airlines customer service, apparently you choose B.

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10 Comments

  1. With all of the recent incidents, I would have thought that United would be emphasizing customer service and trying to rebuild their public image … apparently I would have been wrong.
    Are they purposely TRYING to destroy the company? While there have been a number of publicized airline problems recently, it seems that the majority of them have been with United and most of the rest have been with legacy/ traditional carriers such as Delta and American. I suspect these are a symptom of the corporate problems that have facilitated the rise of less traditional carriers, epitomized by Southwest.
    it sill be interesting to see if those non-traditional carriers continue to grow and if any of the traditional carriers can make enough changes to stay relevant. Right now, they stay on top due to sheer size and range of offerings, but that inertia won’t work forever.

    Comment by Jonathan — June 16, 2017 @ 11:52 am - June 16, 2017

  2. I didn’t know United “Airlines” had adopted the standard business model and procedures of a federal government agency.

    Thanks for the update!

    #United_Against_Those_Damn_Customers_Flying_(If_They_Are_Lucky)_Agency

    Comment by Cyril — June 16, 2017 @ 12:00 pm - June 16, 2017

  3. OT but VtK –

    The gay Vice Chair of the Orange County (CA) Democratic Party bullies and verbally assaults gay campaign volunteers.

    He starts with “Which one of you a-holes is the gay?” and it goes downhill from there:

    http://sdgln.com/commentary/2017/06/15/video-oc-dem-co-chair-verbally-attacks-then-stalks-petitioner-car

    http://www.foxnews.com/politics/2017/06/15/video-dem-official-curses-accosts-gay-signature-gatherers-on-pride-weekend.html

    Comment by CH — June 16, 2017 @ 12:17 pm - June 16, 2017

  4. The airline executives don’t care since it’s not their money. If the company founders or goes bankrupt, they still keep their jobs …or move on to their next airline post, typically with a hiring bonus and promotion. The only losers are the shareholders, and the passengers.

    Passengers are cargo, not customers.

    Comment by Ted B. (Charging Rhino) — June 16, 2017 @ 12:41 pm - June 16, 2017

  5. Hmm…surprise GP has fallen for such fake sensationalism. You can see crews were already aware/investigating the incident when the video was taken. It’s also been reported that all passengers were re accommodated and received hotel and meal vouchers…except these two??? Um…no.

    As for the Flight Attendant…they are required to make sure passengers are seated and buckled in during taxi. There is not FAA exemption for seeing something scary, but not actually dangerous.

    Comment by BigJ — June 16, 2017 @ 2:09 pm - June 16, 2017

  6. I saw this on a regional local news broadcast last night, and though they showed the video and mentioned the pilot’s wink-wink exhortation to not mention the incident on social media, they didn’t mention the ‘toast to our safety’ nor the post-rebooking bad dream. I’m surprised that Consumerist didn’t reiterate what the publication of their parent organization advises in such incidents, which is to be proactive and ask for compensation. Yes, it’s true they should have done more for their customers who literally prevented a disaster usually only seen in action movies, but this is a company who only two short months ago had their contractor engage government employees to forcibly remove a paid customer from their aircraft in a very public situation and whose CEO defended the decision before doing a vertigo-inducing pivot 24 hours later. Does anyone expect them to be overly concerned with optics or customer service? Corporate culture takes years to change, which is why the corporate culture at Southwest largely remains in place years after the person who put it in place (Herb Keleher) retired.

    […] it sill be interesting to see if those non-traditional carriers continue to grow and if any of the traditional carriers can make enough changes to stay relevant. Right now, they stay on top due to sheer size and range of offerings, but that inertia won’t work forever.

    It will work as long as there are suckers passengers to fill the seats. I’m quite incredulous that anyone willingly purchases tickets on Un-tied Airlines after April, 2017 unless they have to due to their employment. Why would you give your money to a company who has so little respect for you as a customer?

    Some of the justifications I’ve heard are things like “But they’re the dominant carrier in Houston/Newark/Puxwataney/Et Cetera!” Uh huh, but are they the only carrier? “No, but they’re the only non-stop carrier.” Oh, so then you’re gladly willing to put up with whatever they dish out just so you don’t have to haul your arse off one plane and on to another? In that case, you deserve DVT from sitting in a seat for hours which only a child can fit into comfortably.

    Passengers are cargo, not customers.

    You got it, Big Teddy. No one should buy an airline ticket in the US in 2017 without realizing that fact. Don’t let anyone or any amount of slick advertising attempt to convince you otherwise. I can’t wait for an airline to take that fact seriously and to the next level by charging based on weight, just like freight companies do and as the rules of aviation dictate (since takeoff readiness is determined now only in terms of rough estimates—a potentially serious problem if done incorrectly). It would also help to do away with the frivolous expectations that commercial aviation is anything like it was 30 years ago, which the airlines are massively guilty for perpetuating via their marketing efforts. Greyhound doesn’t pretend that their service is akin to a long-distance limo ride and there’s no reason airlines should give the impression the service they provide is like traveling in a Gulfstream, either.

    Comment by RSG — June 16, 2017 @ 2:17 pm - June 16, 2017

  7. There is not FAA exemption for seeing something scary, but not actually dangerous.

    So highly flammable liquid spewing from an unauthorized source in what has been described as firehose quantities is not “actually dangerous”?? I hope someone told the responding fire trucks that they were overreacting and really didn’t need to be there. Perhaps all that was needed was just a dump truck full of kitty litter then we can fire up the engines and get on with the flight.

    I will guarantee that a similar situation at a gas station for vehicles would result in swift action and multiple emergency response units as well as a shutdown of the streets in the immediate area. I also know of no pilot who would not consider that a very serious situation. As for the compensation received or not received via the passengers, why would they lie about it unless they were responsible for sabotage which caused the incident in the first place? The fact that there was a video of the incident which was not refuted (nor even addressed) by the airline should speak for itself. There are indeed hoaxes and overhyped incidents out there, but almost anything involving a fuel spill (or malfunctioning landing gear) isn’t one of them.

    Comment by RSG — June 16, 2017 @ 2:34 pm - June 16, 2017

  8. @5 – The NY Post story says that the plane was taxiing to the runway and then returned to the gate. Looks like the video was shot at the gate (and the fuel looks to be coming from the jettison nozzle).

    That said, mechanical issues happen no matter how good maintenance may be.

    What I wonder about is the culture of incompetence. After something like that, I’d think UAL would have rolled out the red carpet for passengers. Spewing fuel during taxis is a bigger deal than finding that your seat won’t recline.

    Comment by KCRob — June 16, 2017 @ 6:19 pm - June 16, 2017

  9. […] Hat Tip: CH […]

    Pingback by GayPatriot » The Fugitive Gay Act — June 16, 2017 @ 7:25 pm - June 16, 2017

  10. Oh God , not again. Agreed, mechanical issues happen. But United reaction is once again waay off the mark.

    Comment by Matthew the Oilman — June 16, 2017 @ 10:10 pm - June 16, 2017

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